Step 1: Activate service online or via e-mail
- Simply send an e-mail to support@partnercare.nz with the words: "Approved for Phase 1: Administration, 137,- AUD or 142,- NZD per month".
- Partners from Australia can login to:
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- Ingram Micro Cloud Marketplace (https://au.cloud.im/)
- Partners from New Zealand can login to:
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- Ingram Micro Cloud Marketplace (https://nz.cloud.im/)
- See instructions below.
Step 2: We will contact you within 24 hours
As soon as the service has been ordered / activated, we will contact you within 24 hours. The first time we try to contact you will be by telephone. If we cannot reach you, we will send you an e-mail.
In a hurry? Book your own meeting via this link to our online calendar. (simply select the date and time that suit you best). As soon as we receive your preferred date and time, we will set up a Teams meeting for you. This way you can even attend the meeting via cell-phone if needed.
Step 3: The first 30 minutes
During this first Microsoft Teams meeting, we will invite you to “park your car in our garage”, so to speak. We want to provide you with the best kind of customer experience. We want to make things easy for you. In order to do this, we will use a screen-sharing tool, such as Anydesk or Teamviewer. This way, you login to your own Microsoft Partner Centre Portal, and from our side we can:
- Set up your client account.
- Collect all the relevant information to give you a comprehensive overview.
- Give you the grand tour, answering all your questions along the way.
- Everything will be made clear to you.
- You will be ready to make the the relevant choices efficiently, such as how your portals should be set up.
Step-by-step on-boarding instructions:
- Please login to your Ingram Micro Cloud Marketplace.
- Click on Cloud Enablement Service (3rd button in the left bar menu).
- Select: Partner Care - Personal Guidance.
- Every partner starts with: Phase 1: Administration. (This is mandatory).
- Add Phase 1: Administration, to your basket, then, click on your basket at the top right.
- Run through the order process. At the end, before clicking the “buy now” button, please ensure you see the option “pay via wire transfer”. If you do, please check this box before clicking on “buy now”.